Policies
Refund & cancellation policy
When fees are refundable, when they are not, how to cancel an engagement, and how long a refund takes.
In short. There is no lock-in. Either side may end the engagement on 30 days’ written notice. If we fail to deliver a service we agreed to deliver in a given month, the fee for that service is refunded or credited. Because retainers are billed in advance for work performed through the month, fees for work already completed are not refundable.
On this page
1. Scope of this policy
This policy applies to fees paid to MOJ Consulting Group for our own services. It does not apply to third-party amounts — software subscriptions, portal charges, statutory fees, taxes and government dues — which you pay directly to the provider or authority and which are subject to their own rules. We do not collect those amounts and cannot refund them.
2. Monthly retainers
Retainers are invoiced in advance on the first working day of each month for that month’s work, and are payable within seven days.
- A month in which the agreed services were delivered is not refundable, whether or not you made use of every element of the scope.
- Where an engagement begins or ends mid-month, the fee for that month is pro-rated on the number of calendar days in which the engagement was live.
- Where you have paid in advance for months beyond the effective date of termination, those months are refunded in full.
3. Project work
Books clean-up, backlog recording and platform migration are quoted as fixed-price projects with a written scope and a completion date, and are typically invoiced 50% on commencement and 50% on delivery.
- Before work begins, the commencement instalment is refundable in full.
- After work begins, the commencement instalment is refundable in proportion to the work not yet performed, assessed against the milestones in the quote.
- If we do not deliver by the agreed completion date for reasons within our control, you may cancel and receive a full refund of amounts paid for the undelivered portion.
- Where a project is delayed because records or approvals we asked for were not supplied, the completion date moves and the fee stands.
4. When we refund
We refund or, at your option, credit the relevant fee where:
- we failed to perform a service that was in the agreed scope for that month, for reasons within our control;
- a statutory filing we were engaged to make was missed for reasons within our control, and you had provided the necessary records and approvals on time — in which case we also bear any late fee or interest directly attributable to our failure;
- you were invoiced in error, or invoiced twice for the same period; or
- you paid in advance for a period after the engagement had ended.
5. When we do not refund
- Services that were delivered as agreed, including where you chose not to use part of the scope.
- A change of mind about the engagement, other than through the 30 days’ notice process in section 6.
- Delays or failures caused by records, documents, information or approvals that were incomplete, inaccurate or late.
- Outcomes we never guaranteed — the amount of any tax liability, the decision of any authority, any query, notice, demand, assessment or penalty, or any business result.
- Consequences of payments you did not make, or made late, from your own accounts.
- Failures of third-party software, portals or banking systems.
- Any period for which the engagement was suspended because our invoices were unpaid.
6. Cancelling an engagement
Either party may terminate on 30 days’ written notice, sent by email to the named contact in the engagement letter or to nikhilsshah@mojconsultinggroup.com. There is no minimum term, no exit fee and no charge for handover.
During the notice period we complete the current period’s close and compliance work, prepare a handover file covering open items, pending filings and reconciliations, and brief your incoming team or accountant. Because your books and records live in your own systems throughout the engagement, there is nothing to buy back and nothing to release.
Either party may terminate immediately for an unremedied material breach or on insolvency, as set out in our terms of service.
7. How to request a refund
Email nikhilsshah@mojconsultinggroup.com with “Refund request” in the subject line, within 60 days of the invoice in question, stating the invoice number, the period, the amount and what went wrong.
We acknowledge within two working days and give a written decision within seven working days. If we decline, we explain why, in writing.
8. How refunds are paid
Approved refunds are paid by bank transfer to the account from which the original payment was received, within 10 working days of approval. We do not refund to a different account. Bank credit timelines are outside our control.
Where you prefer, an approved refund can instead be applied as a credit against your next invoice.
9. Disputed invoices
If you dispute an invoice, tell us in writing within 15 days of receiving it, setting out what is disputed and why. The undisputed part remains payable on the normal terms. We will not suspend services over an amount that is genuinely in dispute and under discussion.
10. Contact
MOJ Consulting Group
First & Second Floor, No. 4/1 and 1/2, Brunton Road,
Off M. G. Road, Opposite Old Passport Office,
Bengaluru, Karnataka 560025, India
nikhilsshah@mojconsultinggroup.com · +91 97696 94689